Sunday, May 9, 2010

Everybody Did Get a Window Seat

In a previous post I described the tribulations of trying to pin down Air Grand Canyon, particularly on which aircraft it planned to use after we had booked specifically for a Grand Canyon flight in a single-engined Cessna where "everybody gets a window seat".

Sure enough, on arrival at Tusayan airport for confirmation, the day before the planned flight, we found ourselves at the counter of Grand
Canyon Airlines (check that…) who announced that our flight would be in one of their Twin Otters, which have a fair number of non-window seats.
The charming receptionist did say she would guarantee us all window seats, but said the Cessnas were not available.

Arriving early the next morning, the story was the same, but I noticed a guy behind the desk with a name badge I recognised from my e-mail marathon, so asked him for an explanation.
No real explanation, except that AGC had been taken over by GCA & they hadn't yet sorted out the website & phones…
But he did manage to organise a Cessna & 2 pilots, and we did have an excellent ride with super
views of the Canyon.

A fully satisfactory outcome after a totally unsatisfactory lead-in.

At his request, I sent him copies of the 31 e-mails charting my attempts to contact AGC & he promised to tidy things up rapidly.
For other customers' sakes, I hope he does.

Parting thot: "Losers quit when they're tired. Winners quit when they've won." - Anon

No comments:

Post a Comment